At Cynaras, we want you to absolutely love everything you order. But we also know that sometimes a piece just isn’t quite right—the fit feels off, the shade doesn’t match what you imagined, or you simply changed your mind. Whatever the reason, we’re here to make returns as easy and stress-free as possible.

Your Window to Decide

You have 30 days from the day your package lands on your doorstep to decide if your Cynaras piece stays or goes. If it doesn’t spark joy, send it back—no hard feelings, no awkward questions.

What We Can Accept

To qualify for a return, your item must be:

  • In perfect, unworn condition
  • Unwashed and free of any odors or stains
  • Complete with all original tags still attached
  • Returned in its original packaging
  • Accompanied by the hygiene liner still intact (this one’s important for swimwear)

Starting Your Return

Initiating a return with Cynaras is simple. Just send an email to [email protected] with your order number and a brief note about why you’re sending it back. We’ll respond with a return authorization and clear instructions on where to ship your package.

How Refunds Work

Once your returned item reaches our facility, our team will inspect it within a few days. If everything checks out, we’ll process your refund and send you a confirmation email. Please allow 5–7 business days for the funds to appear back in your original payment method. Shipping charges from the original order are non-refundable.

Exchanges Made Easy

Fell in love with the style but need a different size? Or maybe that color isn’t quite you? Cynaras offers free exchanges on eligible items. Contact us at [email protected] and we’ll arrange the swap without any extra shipping fees for the replacement.

Final Sale Items

Some pieces are marked as “Final Sale” and cannot be returned or exchanged. These are clearly labeled on the product page, so you’ll know before adding them to your cart. Please double-check sizing and details before purchasing these items.

Who Pays for Return Shipping?

  • If you’re returning because the item didn’t meet your expectations (wrong size, changed your mind, etc.), return shipping costs are your responsibility.
  • If we sent you the wrong item, or your order arrived with a defect, Cynaras will cover the return shipping and make things right at no cost to you.

Damaged or Defective?

We take quality seriously at Cynaras, but occasionally things slip through. If your order arrives damaged or with a manufacturing flaw, please contact us within 7 days of delivery at [email protected]. Include a photo of the issue and your order number, and we’ll arrange a replacement or full refund—whichever you prefer.

Returns From Outside the U.S.

For our international customers, please keep in mind that return shipping costs and any customs fees or import duties are your responsibility. To avoid unexpected charges, clearly mark your package as “Return” on the customs declaration form.

Still Have Questions?

The Cynaras team is always ready to help. Reach out to [email protected] and we’ll get back to you within 24 hours. Your happiness matters to us—and we won’t stop until you’re completely satisfied with your Cynaras experience.